Q-Post Premium Process (QPP)

Despite the availability of the Internet and email, the world’s need for postal services does not seem to have diminished. Qatar’s Postal Service (Q-Post) is, if anything, handling more material than ever before. It is also regularly revising and updating its services and introducing new specialized facilities to meet customer demand, whether corporate or private.

Q-Post Premium (QPP) offers a service designed specifically for the speedy and secure door-to-door local delivery of important documents. These documents are tracked through every stage of handling and the sender receives confirmation that the delivery has been completed safely via the Internet. Click here to read more about the QPP system process 

Delivery Terms & Conditions

Q-Post has been working in close co-ordination with certain trading partners in Qatar on the delivery of renewed credit cards. On a global scale, credit card fraud has seen a marked increase, and many customers feel uncomfortable about the idea of cards on already activated accounts going through normal postal channels in case they get lost or stolen.

Of course individuals can collect their cards in person from the bank, but not everyone can get away from work at an appropriate time. What the new Q-Post service aims to offer is delivery of the cards to the customer’s home or office, in additional to being able to collect the card(s) directly from the General Post Office, 6-days a week, including afternoon/evening timings.

Q-Post supplies the sender with sealable plastic bags for the documents, and the bar-code labels that enable them to be tracked. Q-Post drivers collect the items from the sender’s and take them to a secure office at the Q-Post main post office for security scanning against the manifest. For each document bag, Q-Post generates an Addressee Detail Sheet and action list. The sender supplies contact details of the addressee to whom the delivery must be made. Q-Post staff then set about contacting them by phone to arrange delivery. They need to know which day the recipient will be available; whether the delivery can be made in the morning or afternoon; if it should be made to a house or office; on which street; if its a multi-storey building, which floor.

Because these are secure deliveries, the named recipient, who will need to provide identification in the form of a full driving license, valid ID card or current passport, must sign for the item. If addressees prefer to collect the package themselves, they can do so at counter 18 of the General Post Office building. (ID is still required)

Sometimes, Q-Post has problems contacting the intended addressee by phone. If, after two days, no contact has been established, then a letter is placed in the addressees PO Box asking them to contact the QPP department

For further information please call Q-Post Premium Unit, General Post Office:
Tel:  (+974)4627788
Fax: (+974)4627783
E-mail: qpp@qatarposts.com